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Customer Service Representative

Do you like customer service? Are you currently seeking an opportunity to have fun while at work? Do you need a flexible work schedule? If so, then Randstad has the position for you! We are seeking 20 Customer Service Representatives for our call center in Essex CT. This is a temporary position and is expected to go till the end of the year. The salary is $13 per hour. Please email your resume to roxanne.jackson@randstadusa.com
If you are interested, please come to my office for our open house Tuesday November 6th at 2pm and ask for Roxanne. The open house is being held at 231 Farmington Ave, Farmington, CT. Training can start as soon as Monday November 12th! Bring you license and either your social or birth certificate. If you know anyone else is looking, please bring them with you. We have 20 openings with various different shifts. The job is located in Centerbrook CT, near Essex CT.
Responsibilities:
Our client is currently seeking Inbound Customer Service Representatives. CSR's are responsible for taking orders, assisting customers with questions relating to orders, and resolving issues or investigating problems with orders by working with both the customer and the client to maintain the high standards. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.
- Full & part-time (seasonal & perm) positions
- Paid training - earn while you learn
- Flexible work schedules
- $13 per hour
- A fun work environment offering various contests & performance incentives
Working hours: 8:00 AM - 5:00 PM
Skills:
Skills required:
-Previous experience with customer service in a call center or retail environment preferred
-Excellent listening skills
-Professional verbal communication skills (friendly and conversational) and written communication skills; spelling, grammar and data entry
-Computer proficiency in a windows environment, internet navigation and keyboarding skills
-Must have the ability to use computer for extended period of time to enter and process customer orders.
-Demonstrated excellent customer service skills.
-High tolerance for heavy phone work /interaction with public/sensitive conversations
-Ability to work efficiently during peak periods with an increase of customer contacts.
-Demonstrated ability in creative problem solving.
-Ability to use good judgment when problem solving.
-Ability to show empathy and persuasive.
-Ability to work with the sense of urgency.
-Ability to shift from pre-holiday orders to post holiday problem resolutions calls.
-Flexibility to work additional hours and days during peak periods.
-Must be open to working day and/or evening shifts.
Education:
High School
Experience:
Experienced
Qualifications:
Schedule to choose from:
7:00am-3:30pm
8:00am-4:30pm
8:30am-5:00pm
9:00am-5:30pm
10:00am-6:30pm
11:00am-7:30pm
11:30pm-8:00pm
12:00pm-8:30pm
1:00pm-9:30pm
1:30pm-10:00pm
2:00pm-10:30pm
2:30pm-11:00pm
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Please email roxanne.jackson@randstadusa.com your resume
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.



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