TECHNICAL SERVICES MANAGER

Maritime Program Group (MPG) a specialty insurance program company, with 20+ years of in-house underwriting experience.? Our core business segments include Recreational Marine, Inland Marine, Ocean Marine, and Private Client Services. The MPG model provides brokers with comprehensive packaged solutions, top quality coverage, and unsurpassed service.Maritime Program Group is proud to be recognized as a 7 time winner in the small company category by The Hartford Courant and FOXCT as a ?TOP WORKPLACE OF CT?.? This designation is based on employee surveys and compared to other companies of size and industry based on direction, career, execution, conditions, managers, pay and benefits.?Key responsibilities:Manage IT Infrastructure and Software Development Project definition and execution to successful delivery/completion.Support cross-functional business unit work system optimization by identifying, analyzing and recommending IT-related opportunities for Business- and IT-systems improvementAssist as needed with managing IT operations by providing supervisory and technical guidance to IT staff across multiple IT roles and escalating necessary issues to managementJob Duties:Defines software development projects by collecting and refining product narratives and feature expectations, leading User Story creation and agreement, and with the development team, estimating a level of effort for feature completion.Drives IT project execution by coordinating infrastructure/testing/software development resources and feature delivery timetables with stakeholder department resource availability (used in product acceptance testing) and other IT projects and initiatives.Manages information technology project and staff support outcomes by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.Maintains and improves staff by identifying gaps, orienting targeted skill sets to task assignments to encourage growth, and cross-training employees; maintaining a safe and secure work environment; developing personal growth opportunities.Recommends information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; assessing capacity growth trends; anticipating new requirements; reviewing new technologies.Maintains quality in service delivery by understanding, supporting and enforcing organization and operational standards.Actively maintains professional and technical knowledge by reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies; utilizing provided training resources.?Key skills and abilities:Proven IT Management, Operations, Maintenance and Troubleshooting skillsExcellent Communication skills (business and technical)Effective Problem Solving and Decision Making skillsDemonstrable effective Server/Network technology troubleshooting skillsKnowledge of data organization and knowledge management techniques/methods/challengesProactively manage IT Service Delivery Quality (via Key Performance Indicators)Support, nurture and encourage team communication, collaboration, and coordinationPerform tactical and operational planning to drive continuous improvementExecute daily operational plan supporting day to day operationsBenefits:?We offer a Comprehensive Benefits plan that includes the following:Medical coverageDental coverageVision care coverageLong Term DisabilityShort Term DisabilityLife Insurance401kVoluntary Supplemental Life InsuranceVoluntary Dependent Life Insurance?Flexible Spending AccountsOnsite gym and trainers for Westbrook, CT - provided by Dice
Manage IT infrastructure software develop test operation maintenance troubleshoot decision making problem solving network


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