Member Service Director
Join a dynamic and impactful team! We are looking for a team-oriented and enthusiastic individual to lead our growing Membership Department.
Job Description The Member Service Director supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility.
The Membership Director at the Valley Shore YMCA intentionally fosters a cause-centered culture that is welcoming, genuine, hopeful, nurturing, and determined.
Qualifications Bachelor's degree in related field preferred or equivalent combination of education and experience.
YMCA Team Leader certification preferred.
Previous supervisory experience in customer service preferred.
Excellent personal computer skills and experience with standard business software.
Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
Essential Functions Promotes program and membership enrollment in interactions with existing and potential members.
Coordinates program registration, including logistics to support phone, walk-in and web registrations.
Coordinates with marketing efforts to maximize enrollments and provides ongoing support to Program Directors on related issues.
Ensures a level of service and engagement that fosters loyalty among those we serve.
Organizes membership events at the YMCA and represents the YMCA at community events to promote the YMCA.
Ensures proper implementation of front desk procedures.
Reviews and updates desk procedures and communicates changes to staff in a clear, concise way.
Participates in the planning of the annual budget; manages and implements the approved budget for membership and takes appropriate action to correct variances Leads membership staff and volunteers effectively; recruits and hires diverse staff and volunteer teams; onboards and develops them for success.
Supervises Child Watch program and staff.
Ensures highest quality and care is provided.
Reviews, approves, and tracks Financial Aid awards for membership and programs.
Oversees financial transactions and billing for membership, including corporate memberships, in coordination with the Director of Finance and Administration.
Supervises special projects as needed.
Cause-Driven Leadership Competencies Engaging Community Communication & Influence Developing Self & Others Required Certifications The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device.
The employee frequently is required to sit and reach, and must be able to move around the work environment.
The employee must occasionally lift and/or move up to 10 pounds.
Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust.
The noise level in the work environment is usually moderate.
Ymca Careers Similar Positions Membership Director Princeton YMCA Membership Sales Director YMCA of Greater St.
Petersburg Vice President of Membership YMCA of Greater Charlotte Recommended Skills Administration Billing Business Software Corporate Social Responsibility Customer Service Economy Estimated Salary: $20 to $28 per hour based on qualifications.
Job Description The Member Service Director supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility.
The Membership Director at the Valley Shore YMCA intentionally fosters a cause-centered culture that is welcoming, genuine, hopeful, nurturing, and determined.
Qualifications Bachelor's degree in related field preferred or equivalent combination of education and experience.
YMCA Team Leader certification preferred.
Previous supervisory experience in customer service preferred.
Excellent personal computer skills and experience with standard business software.
Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
Essential Functions Promotes program and membership enrollment in interactions with existing and potential members.
Coordinates program registration, including logistics to support phone, walk-in and web registrations.
Coordinates with marketing efforts to maximize enrollments and provides ongoing support to Program Directors on related issues.
Ensures a level of service and engagement that fosters loyalty among those we serve.
Organizes membership events at the YMCA and represents the YMCA at community events to promote the YMCA.
Ensures proper implementation of front desk procedures.
Reviews and updates desk procedures and communicates changes to staff in a clear, concise way.
Participates in the planning of the annual budget; manages and implements the approved budget for membership and takes appropriate action to correct variances Leads membership staff and volunteers effectively; recruits and hires diverse staff and volunteer teams; onboards and develops them for success.
Supervises Child Watch program and staff.
Ensures highest quality and care is provided.
Reviews, approves, and tracks Financial Aid awards for membership and programs.
Oversees financial transactions and billing for membership, including corporate memberships, in coordination with the Director of Finance and Administration.
Supervises special projects as needed.
Cause-Driven Leadership Competencies Engaging Community Communication & Influence Developing Self & Others Required Certifications The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device.
The employee frequently is required to sit and reach, and must be able to move around the work environment.
The employee must occasionally lift and/or move up to 10 pounds.
Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust.
The noise level in the work environment is usually moderate.
Ymca Careers Similar Positions Membership Director Princeton YMCA Membership Sales Director YMCA of Greater St.
Petersburg Vice President of Membership YMCA of Greater Charlotte Recommended Skills Administration Billing Business Software Corporate Social Responsibility Customer Service Economy Estimated Salary: $20 to $28 per hour based on qualifications.
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